Field Service Technician
BELL-MARK Technologies is currently seeking to fill the position of Field Service Technician. Successful candidates will be responsible for the installation, start-up/training, and troubleshooting of a wide range of electromechanical and electronic equipment. Field Service Technicians work closely with other internal departments and complete on and off-site/over-the-phone assistance to customers.
**The Field Service Technician position requires extensive travel (90%+), both domestic and international!
Duties & Responsibilities:
- Conducting equipment repair out in the field and in-house.
- Inspecting and troubleshooting equipment failures.
- Installation and testing of new equipment.
- Performing FAT, SAT, and validation of equipment/production lines.
- Meeting with the customer before traveling and onsite to determine the nature of the service/repair.
- Travel, including overnight, is required**.
- Perform preventative maintenance inspections on equipment.
- Complete proper paperwork/reports in an efficient and timely manner.
- Attend and participate in service training when available.
- Resolve customers’ concerns efficiently and effectively.
- Always promote a positive attitude.
- Maintaining traveling toolset/spare parts inventory appropriately.
- Provide technical training on new equipment at different levels (operator, maintenance, and engineering level training).
- Provide emergency repair and service on location.
- Advise customer of recommended service intervals.
- Comply with all safety regulations and PPE requirements.
- Track time and materials for services rendered.
- Program equipment with various programmers and utilities.
- Maintain a professional appearance, demeanor, and attitude.
- Exhibit a high level of customer service.
- Professionally represent the company and yourself.
Qualifications:
- Associates degree and/or trade school completion in a related field.
- In-depth knowledge of computers and computer-operated equipment.
- Strong electronic and mechanical troubleshooting skills.
- Strong communication skills, both verbal and written.
- Experience with packaging machinery is helpful.
- Ability to work independently.
- Working knowledge of hand tools as well as basic power tools.
- Working knowledge of electrical troubleshooting tools (DMM, Oscilloscope, etc.).
Benefits Include:
- Medical Insurance Benefits.
- 401K.
- Health Savings Account (HSA).
- Life Insurance Policy.
- Paid Time Off.
Job Location:
- BELL-MARK Technologies
4500 West Canal Road
Dover, PA 17315
For consideration, please forward your resume to: BMTCareers@bell-mark.com
































For over 60 years, BELL-MARK has been developing innovative solutions for package and carton printing applications in the medical device, pharmaceutical, prepared foods, meat, bakery, dairy, and poultry packaging industries. BELL-MARK offers many in-line printing technologies including piezo inkjet, thermal inkjet, thermal transfer, flexographic, and ink coder, all of which satisfy requirements to print directly onto package and carton substrates.