Field Service Technician


BELL-MARK Technologies is currently seeking to fill the position of Field Service Technician. Successful candidates will be responsible for the installation, start-up/training, and troubleshooting of a wide range of electromechanical and electronic equipment. Field Service Technicians work closely with other internal departments and complete on and off-site/over-the-phone assistance to customers.

**The Field Service Technician position requires extensive travel (90%+), both domestic and international!

Duties & Responsibilities:

  • Conducting equipment repair out in the field and in-house.
  • Inspecting and troubleshooting equipment failures.
  • Installation and testing of new equipment.
  • Performing FAT, SAT, and validation of equipment/production lines.
  • Meeting with the customer before traveling and onsite to determine the nature of the service/repair.
  • Travel, including overnight, is required**.
  • Perform preventative maintenance inspections on equipment.
  • Complete proper paperwork/reports in an efficient and timely manner.
  • Attend and participate in service training when available.
  • Resolve customers’ concerns efficiently and effectively.
  • Always promote a positive attitude.
  • Maintaining traveling toolset/spare parts inventory appropriately.
  • Provide technical training on new equipment at different levels (operator, maintenance, and engineering level training).
  • Provide emergency repair and service on location.
  • Advise customer of recommended service intervals.
  • Comply with all safety regulations and PPE requirements.
  • Track time and materials for services rendered.
  • Program equipment with various programmers and utilities.
  • Maintain a professional appearance, demeanor, and attitude.
  • Exhibit a high level of customer service.
  • Professionally represent the company and yourself.

Qualifications:

  • Associates degree and/or trade school completion in a related field.
  • In-depth knowledge of computers and computer-operated equipment.
  • Strong electronic and mechanical troubleshooting skills.
  • Strong communication skills, both verbal and written.
  • Experience with packaging machinery is helpful.
  • Ability to work independently.
  • Working knowledge of hand tools as well as basic power tools.
  • Working knowledge of electrical troubleshooting tools (DMM, Oscilloscope, etc.).

Benefits Include:

  • Medical Insurance Benefits.
  • 401K.
  • Health Savings Account (HSA).
  • Life Insurance Policy.
  • Paid Time Off.

Job Location:

  • BELL-MARK Technologies
    4500 West Canal Road
    Dover, PA 17315

For consideration, please forward your resume to: BMTCareers@bell-mark.com



For over 60 years, BELL-MARK has been developing innovative solutions for package and carton printing applications in the medical device, pharmaceutical, prepared foods, meat, bakery, dairy, and poultry packaging industries. BELL-MARK offers many in-line printing technologies including piezo inkjet, thermal inkjet, thermal transfer, flexographic, and ink coder, all of which satisfy requirements to print directly onto package and carton substrates.