Career Opportunities

Field Service Technician

BELL-MARK Technologies is currently seeking to fill the position of Field Service Technician. Successful candidates will be responsible for the installation, start-up/training, and troubleshooting of a wide range of electromechanical and electronic equipment. Field Service Technicians work closely with other internal departments and complete on and off-site/over-the-phone assistance to customers.

**The Field Service Technician position requires extensive travel (90%+), both domestic and international!

Duties & Responsibilities:

• Conducting equipment repair out in the field and in-house.
• Inspecting and troubleshooting equipment failures.
• Installation and testing of new equipment.
• Performing FAT, SAT, and validation of equipment/production lines.
• Meeting with the customer before traveling and onsite to determine the nature of the service/repair.
• Travel, including overnight, is required**.
• Perform preventative maintenance inspections on equipment.
• Complete proper paperwork/reports in an efficient and timely manner.
• Attend and participate in service training when available.
• Resolve customers’ concerns efficiently and effectively.
• Always promote a positive attitude.
• Maintaining traveling toolset/spare parts inventory appropriately.
• Provide technical training on new equipment at different levels (operator, maintenance, and engineering level training).
• Provide emergency repair and service on location.
• Advise customer of recommended service intervals.
• Comply with all safety regulations and PPE requirements.
• Track time and materials for services rendered.
• Program equipment with various programmers and utilities.
• Maintain a professional appearance, demeanor, and attitude.
• Exhibit a high level of customer service.
• Professionally represent the company and yourself.

Qualifications:

• Associates degree and/or trade school completion in a related field.
• In-depth knowledge of computers and computer-operated equipment.
• Strong electronic and mechanical troubleshooting skills.
• Strong communication skills, both verbal and written.
• Experience with packaging machinery is helpful.
• Ability to work independently.
• Working knowledge of hand tools as well as basic power tools.
• Working knowledge of electrical troubleshooting tools (DMM, Oscilloscope, etc.).

For over 60 years, BELL-MARK has been developing innovative solutions for package and carton printing applications in the medical device, pharmaceutical, prepared foods, meat, bakery, dairy, and poultry packaging industries. BELL-MARK offers many in-line printing technologies including piezo inkjet, thermal inkjet, thermal transfer, flexographic, and ink coder, all of which satisfy requirements to print directly onto package and carton substrates.